How do I know what’s happening with my order?
You will receive an email confirming your order with us. As soon as your order has shipped you will receive a second email with your tracking number. If you for some reason do not receive this email, kindly email us at email@example.com and we will be happy to send you the information!
How long will it take for my order to arrive?
We do our best to get your order out within 48-72 hours of receipt. Shipping times vary according to final destination.
Domestic Hong Kong - within 7 days.
International - 7-14 days.
Do you pay for customs and taxes?
Orders being shipped to the US may be subject to customs inspections and fees. In the event that customs fees, brokerage fees, and/or taxes are applied to your order, these are the responsibility of the purchaser. We do not pay for duties and/or taxes, nor can we control delays due to customs and import laws. A shipping refund will not be given if your package is delayed beyond our control.
Do you ship internationally?
Please note that there is a flat shipping fee 150HKD $100 minimum order on all international orders. Free shipping applies for purchases over 2000HKD. Please note that Nebuskin is not responsible for the country’s duties and tariffs, or any delays due to customs issues. We suggest you review your countries local import policies before inquiring with us to ship internationally. All international orders are final sale and we do not provide returns or refunds due to customs delays, holds, taxes, fees, or if your package is not deliverable due to your countries import restrictions.
Can I cancel or change my order?
We cannot modify or cancel your order once it has been processed, as our packing and shipping is done by a third party fulfillment centre, and we do not have the ability to intercept orders after “check out”.
What happens if an order is fraudulent?
If we perceive your order to be fraudulent, we will place your order on hold and email and/or call the email address and phone number you provided at checkout, asking you to confirm your order details. If we do not hear back within 2 days, we will proceed to cancel your order.
Any additional questions? Contact firstname.lastname@example.org